Refund & Return Policy

New subscriptions come with a 7-day money-back guarantee. If the Service does not work for you within the first 7 days of activation, contact us and we will work to resolve the issue or provide a refund of your subscription fee.

Send a refund request within the 7-day window via WhatsApp at +212 706851988 or by email to support@boxtvstream.com. Please include your order email and a short description of the issue so our team can assist quickly.

• requests made after the 7-day window has ended;
• issues caused by factors outside our control, such as your internet connection, ISP restrictions, or incompatible hardware, where we have offered reasonable assistance;
• accounts suspended or terminated for breach of our Terms; or
• repeated refund requests or evidence of abuse.

Physical products purchased in our shop (TV boxes, TV sticks, remotes, projectors and accessories) are shipped to order from our warehouse. Please check the model, memory and plug type (US / UK / EU / AU) carefully before ordering.

• Changed your mind? You may return an item within 14 days of delivery provided it is unused, unopened and in its original sealed packaging. Contact us first to get the return address and instructions. Return shipping is paid by the buyer, and the product price (excluding original shipping) is refunded once the return is received and inspected.
• Arrived defective, damaged, or wrong item? You are fully covered: send us a photo and your order number within 48 hours of delivery and we will ship a free replacement or refund the item — your choice, at no cost to you.
• Order never arrived? If tracking confirms the parcel was lost in transit, we will reship it free of charge or refund you in full.
• Items returned used, opened, or damaged by the customer, and requests made after the 14-day window, are not eligible for a change-of-mind refund.

Approved refunds are issued using the original payment method or the channel used to place the order, typically within a few business days. Timing may vary depending on the payment provider.

If you are unsure whether the Service will work on your device, message us first on WhatsApp—we are happy to help you test compatibility before you purchase a longer plan.

Questions about refunds? Email support@boxtvstream.com or message us on WhatsApp at +212 706851988.