Shipping & Delivery Policy

We ship worldwide, with standard tracked service to the United States, United Kingdom, Canada, Australia, Germany, France, Spain, Italy and the Netherlands, among other countries. The exact shipping cost for your address is calculated live at checkout before you pay.

Shipping is charged per order based on the product category and destination. Typical standard tracked rates are:

• Remotes, keyboards, cables and small accessories — up to $9.99
• TV boxes and streaming sticks — up to $13.99
• Projectors — up to $69.99

The rate shown at checkout is final: there are no hidden fees added after payment. If the live rate for your country is lower than the typical rate above, you pay the lower amount.

• Handling: orders are processed and dispatched within 1–3 business days of payment confirmation.
• Transit: standard tracked delivery typically takes 7–20 business days depending on destination and customs.

These are estimates, not guarantees — carrier delays and customs inspections can add time. If your order has not arrived within 30 business days of dispatch, contact us and we will investigate with the carrier.

Every parcel ships with tracking. Your tracking number is emailed to you as soon as the order is dispatched, and you can follow the parcel door-to-door on the carrier's website or a universal tracker such as 17track.

International orders may be subject to import duties, taxes or handling fees levied by the destination country. These charges are set by your local customs authority, are not included in our prices, and are the responsibility of the recipient. Most small parcels (remotes, TV boxes) clear customs without extra charges, but this varies by country.

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it went unclaimed, we can reship it once the additional shipping cost is covered. If you notice an address mistake after ordering, contact us immediately — we can usually correct it before dispatch.

If tracking confirms your parcel was lost in transit, we will reship it free of charge or refund you in full — your choice. If an item arrives damaged, send us a photo and your order number within 48 hours of delivery and we will ship a free replacement. See our Refund & Return Policy for full details.

Questions about shipping? Email support@boxtvstream.com or message us on WhatsApp at +212 706851988 — we reply 7 days a week.